Wallet Terms

1. Wallet Overview

👛 Your Digital Jewelry Wallet

TheStylinn Wallet is your personal cashback storage system that allows you to store and use earned cashback for future jewelry purchases. It’s designed exclusively for our loyalty program participants.

Cashback made simple and secure!

Wallet Purpose: Your TheStylinn Wallet serves as a digital storage for cashback earned through our review-based reward system. It enables you to use earned rewards for future purchases while maintaining a seamless shopping experience.

Important Distinction:

TheStylinn Wallet is NOT a payment wallet or banking service. It only stores cashback rewards and gift voucher balances that can be used exclusively for purchasing jewelry on our platform.

2. Wallet Features and Functionality

💰

Cashback Storage

Automatic Crediting

All earned cashback from reviews automatically gets credited to your wallet for future use.

🎁

Gift Voucher Balance

Voucher Integration

Any gift vouchers or promotional credits are stored in your wallet alongside cashback.

📊

Balance Tracking

Real-Time Updates

View your current wallet balance, transaction history, and expiry dates in real-time.

🛒

Easy Checkout

Seamless Integration

Use wallet balance directly during checkout with automatic calculation of usage limits.

📱

Multi-Platform Access

Website & App

Access your wallet balance and history through both our website and mobile application.

🔒

Secure System

Protected Balance

Your wallet balance is securely stored and linked to your account with full protection.

3. Wallet Usage Rules

3.1 Minimum Order Requirements

Order Value	Wallet Usage	Maximum Wallet Amount	Minimum Real Payment
Below ₹999	❌ Not Allowed	₹0	100% of order value
₹999 – ₹1,999	✅ Allowed	Up to 75% of order value	Minimum 25% real payment
₹2,000 – ₹9,999	✅ Allowed	Up to 75% of order value	Minimum 25% real payment
₹10,000+	✅ Allowed	Up to 75% of order value	Minimum 25% real payment

3.2 Usage Calculation Examples

1

Order Value: ₹1,500

Maximum wallet usage: ₹1,125 (75%) + Minimum real payment: ₹375 (25%)

2

Order Value: ₹3,000

Maximum wallet usage: ₹2,250 (75%) + Minimum real payment: ₹750 (25%)

3

Insufficient Wallet Balance

If wallet has ₹1,000 but order is ₹2,000: Use ₹1,000 from wallet + ₹1,000 real payment

3.3 Flexible Usage Options

Customer Choice:

You can choose to use less than the maximum 75% wallet amount if preferred. However, you cannot use more than 75% of the order value from your wallet, regardless of your wallet balance.

4. Wallet Restrictions

❌ No Money Deposits

Cannot add real money to wallet
No bank transfers or UPI deposits
Only cashback and vouchers allowed
No credit card or debit card loading

❌ No Withdrawals

Cannot withdraw wallet balance to bank
No cash conversion available
No transfer to external wallets
Balance locked to TheStylinn platform

❌ No Transfers

Cannot transfer balance between accounts
No sharing with family or friends
No gifting of wallet balance
Each wallet tied to individual account

❌ Usage Limitations

Only for jewelry purchases on website
Cannot pay shipping charges with wallet
Cannot use for taxes or additional fees
Order value must exceed ₹999 for usage

5. Wallet Balance and Expiry

⏰ 90-Day Expiry Rule

All wallet balance including cashback and gift vouchers expires exactly 90 days from the date it was credited to your wallet.

Use it or lose it – plan your purchases accordingly!

5.1 Balance Management

How wallet balance works:

Combined Balance: All cashback from different orders gets combined into one wallet balance
Individual Expiry: Each cashback amount retains its own 90-day expiry date
FIFO Usage: Oldest cashback is used first (First In, First Out)
Expiry Tracking: View expiry dates for different amounts in wallet history
Balance Display: See current total balance and upcoming expiries

5.2 Expiry Notification

⚠️ No Expiry Notifications:

TheStylinn does not send email or SMS notifications for wallet balance expiry. It’s your responsibility to track expiry dates through wallet history and use balance before expiration.

5.3 Post-Expiry Policy

After Expiry:

Once wallet balance expires, it is permanently removed from your account. There is no recovery, extension, or refund possible for expired wallet balance. Plan your purchases within the 90-day window.

6. Wallet Access and Display

6.1 Where to View Wallet

🏠

Account Dashboard

Main wallet section showing current balance, recent transactions, and quick overview of upcoming expiries.

🛒

Checkout Page

During checkout, see available wallet balance and maximum usable amount based on order value.

📱

Mobile App

Full wallet functionality available on mobile app with same features as website version.

📋

Wallet History

Detailed transaction history showing all credits, debits, expiry dates, and balance changes.

6.2 Wallet Information Display

Information shown in wallet section:

Current Total Balance: Combined amount from all cashback sources
Available for Use: Balance that can be used for current order
Expiry Breakdown: Different amounts with their respective expiry dates
Recent Transactions: Latest credits and debits with dates
Source Information: Which orders generated which cashback amounts
Usage History: Previous wallet usage in past orders

7. Order Processing with Wallet

7.1 Multiple Order Support

Simultaneous Orders:

You can place multiple orders simultaneously using wallet balance. The system automatically calculates available balance for each order based on your current wallet amount.

7.2 COD Orders with Wallet

1

Wallet Usage (75%)

Use up to 75% of order value from wallet balance if available

2

Advance Payment (10%)

Pay 10% of total order value as advance during order placement

3

Cash on Delivery (15%)

Pay remaining 15% amount as cash on delivery to delivery person

4

Cashback Eligibility

Combined advance + COD amount (25% total) eligible for cashback after review

7.3 Order Cancellation Impact

What happens to wallet balance when orders are cancelled:

Before Dispatch: Used wallet amount gets credited back to wallet immediately
After Dispatch: Treated as return process, wallet adjustment after item receipt
Failed Delivery: Wallet amount restored after RTO (Return to Origin) completion
Payment Failure: Any deducted wallet amount gets restored within 24 hours

8. Account Management

8.1 Account Closure Policy

⚠️ Wallet Disposal on Account Closure:

If you delete or close your TheStylinn account, all wallet balance will be permanently disposed of. No transfer, refund, or recovery is possible. Use all wallet balance before closing your account.

8.2 Account Security

Wallet security measures:

Account Protection: Wallet balance protected by your account login credentials
Transaction Verification: All wallet usage logged with order verification
Secure Access: Wallet accessible only through authenticated account access
Fraud Protection: Monitoring for unusual wallet usage patterns
Account Recovery: Wallet balance preserved during legitimate account recovery

8.3 Wallet History Retention

Transaction Records:

Wallet transaction history is maintained for the duration of your account. This includes all credits, debits, expiry events, and balance adjustments for your reference and our records.

9. Technical Terms and Conditions

9.1 System Limitations

Platform Exclusive: Wallet balance can only be used on thestylinn.com website and mobile app
Account Specific: Each wallet is tied to individual customer account – no sharing possible
Currency Lock: All wallet amounts are in Indian Rupees (INR) only
Usage Restrictions: Cannot be used for shipping charges, taxes, or additional fees
Order Minimum: Automatic system prevention of wallet usage for orders below ₹999

9.2 Technical Specifications

Real-time Updates: Wallet balance updates immediately after transactions
Automatic Calculations: System automatically enforces 75% usage limit
FIFO Processing: Oldest balance used first for expiry management
Backup Systems: Wallet data backed up with account information
Audit Trail: Complete transaction logging for transparency

9.3 Service Availability

⚠️ System Maintenance:

Wallet services may be temporarily unavailable during scheduled maintenance. During such times, you can still place orders using other payment methods, but wallet usage will be restored after maintenance completion.

10. Frequently Asked Questions

10.1 Wallet Usage Questions

Q: Can I use my entire wallet balance for one order?

No, maximum 75% of order value can be paid using wallet balance

Q: What if my wallet balance is less than 75% of order value?

You can use your entire available wallet balance + pay the remaining amount

Q: Can I place orders worth less than ₹999 using wallet?

No, wallet option is not available for orders below ₹999

10.2 Balance and Expiry Questions

Q: Will I get notified before my wallet balance expires?

No notifications are sent – check wallet history for expiry dates

Q: Can I extend the expiry date of my wallet balance?

No, 90-day expiry is fixed and cannot be extended

Q: What happens if I close my account?

All wallet balance is permanently disposed of with no recovery option

10.3 Technical Questions

Q: Can I transfer wallet balance to another account?

No, wallet balance cannot be transferred or shared between accounts

Q: Can I withdraw wallet balance to my bank account?

No, wallet balance cannot be withdrawn or converted to real money

Q: Where can I see my wallet transaction history?

In your account dashboard under “Wallet History” section

11. Policy Updates and Changes

11.1 Terms Modification

Right to Modify:

TheStylinn reserves the right to modify these wallet terms at any time. Changes will be communicated through email notifications and website announcements. Continued use of wallet services constitutes acceptance of updated terms.

11.2 Service Discontinuation

⚠️ Service Changes:

TheStylinn reserves the right to modify, suspend, or discontinue wallet services with appropriate notice to customers. In case of service discontinuation, existing wallet balances will be honored until their natural expiry dates.

11.3 Dispute Resolution

For wallet-related disputes:

Contact Support: Email support@thestylinn.com with wallet inquiry
Provide Details: Include transaction dates, amounts, and specific issues
Investigation: Our team will investigate and respond within 48 hours
Resolution: Fair resolution based on system records and transaction logs

Wallet Terms That Go Beyond Precious

Your TheStylinn Wallet is designed to make your jewelry shopping experience rewarding and convenient. Understanding these terms helps you maximize your cashback benefits while enjoying seamless transactions on our platform.

Because transparent wallet terms are “Beyond Precious” – they build trust and clarity.

View Cashback Policy Redemption Policy

75% max usage • ₹999 minimum order • 90-day expiry • No cash conversion