Cashback Redemption Policy

1. Cashback Redemption Overview

🎯 Smart Redemption System

Use your earned cashback strategically to maximize savings on your jewelry purchases. Our redemption system ensures you always pay some real money to keep earning new cashback!

Redeem wisely, keep earning!

Redemption Philosophy: Our cashback redemption system is designed to reward loyal customers while maintaining a sustainable cycle where you continue earning new cashback on every purchase through our 75% + 25% payment structure.

Key Redemption Principle:

You can use up to 75% of your order value from wallet cashback, but must always pay at least 25% with real money to remain eligible for earning new cashback on that order.

2. How to Redeem Cashback

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Step 1: Shop

Browse & Add to Cart

Select your favorite jewelry pieces and add them to cart. Ensure order value is ₹999 or more to use cashback.

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Step 2: Check Wallet

View Available Balance

See your available cashback balance and maximum usable amount during checkout process.

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Step 3: Choose Amount

Select Cashback Usage

Choose how much cashback to use (up to 75% of order value) and see remaining real payment required.

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Step 4: Complete Payment

Pay & Place Order

Pay the remaining amount with UPI/Card/COD and complete your order placement successfully.

3. Redemption Rules and Limits

3.1 Order Value Requirements

Order Value	Cashback Usage	Max Cashback Amount	Min Real Payment	Status
Below ₹999	Not Available	₹0	100% of order	❌ Blocked
₹999 – ₹1,999	Up to 75%	₹749 – ₹1,499	25% minimum	✅ Allowed
₹2,000 – ₹4,999	Up to 75%	₹1,500 – ₹3,749	25% minimum	✅ Allowed
₹5,000+	Up to 75%	₹3,750+	25% minimum	✅ Allowed

3.2 Flexible Usage Options

Cashback usage flexibility:

Maximum Limit: Cannot use more than 75% of order value from cashback
Flexible Amount: Can choose to use less than 75% if preferred
Partial Balance: Can use entire wallet balance even if less than 75%
Real Payment: Remaining amount must be paid with real money
System Enforcement: Checkout automatically enforces these limits

3.3 Balance Availability Check

⚠️ Insufficient Balance Scenarios:

If your wallet balance is less than 75% of order value, you can use your entire available balance. The system will automatically calculate the remaining amount to be paid with real money.

4. Redemption Scenarios and Examples

Scenario 1: Full 75% Usage

Order Value: ₹2,000

Wallet Balance: ₹3,000

Max Cashback Use: ₹1,500 (75%)

Real Payment: ₹500 (25%)

✅ Perfect Usage

Scenario 2: Insufficient Balance

Order Value: ₹3,000

Wallet Balance: ₹1,000

Cashback Use: ₹1,000 (33%)

Real Payment: ₹2,000 (67%)

✅ Use Full Balance

Scenario 3: Customer Choice

Order Value: ₹1,500

Wallet Balance: ₹2,000

Customer Chooses: ₹750 (50%)

Real Payment: ₹750 (50%)

✅ Flexible Usage

Scenario 4: COD Order

Order Value: ₹2,000

Cashback Use: ₹1,500 (75%)

Advance Payment: ₹200 (10%)

Cash on Delivery: ₹300 (15%)

✅ COD Compatible

Scenario 5: Order Below ₹999

Order Value: ₹750

Wallet Balance: ₹1,500

Cashback Use: ₹0 (0%)

Real Payment: ₹750 (100%)

❌ Below Minimum

Scenario 6: Multiple Orders

Order 1: ₹1,200 (₹900 cashback)

Order 2: ₹1,800 (₹600 cashback)

Total Cashback: ₹1,500

Remaining Balance: Varies

✅ Simultaneous OK

5. Checkout Process with Cashback

5.1 Step-by-Step Checkout

1

Add Items to Cart

Select jewelry pieces and add to cart with total value ≥ ₹999

2

Proceed to Checkout

Click checkout and see your order summary with total value

3

View Wallet Option

See available cashback balance and maximum usable amount for this order

4

Choose Cashback Amount

Select how much cashback to use (up to 75% of order value)

5

Select Payment Method

Choose UPI/Card/COD for remaining amount after cashback deduction

6

Complete Order

Finalize payment and place order with cashback automatically deducted

5.2 Payment Method Integration

How cashback works with different payment methods:

UPI Payment: Cashback deducted first, pay remaining amount via UPI
Card Payment: Cashback applied, charge card for balance amount
Cash on Delivery: Cashback used + 10% advance + 15% COD payment
Mixed Payment: Combine cashback with any available payment method

6. Expiry and Balance Management

6.1 First In, First Out (FIFO) Usage

Automatic Expiry Management:

When you use cashback, the system automatically uses the oldest cashback first (FIFO – First In, First Out). This helps maximize your cashback utilization by using amounts closest to expiry before newer cashback.

6.2 Expiry Impact on Redemption

1

Multiple Cashback Sources

Different cashback amounts from various orders with different expiry dates

2

Automatic Prioritization

System automatically selects oldest cashback for redemption first

3

Expiry Prevention

Helps prevent cashback loss by using amounts closest to 90-day expiry

4

Balance Preservation

Newer cashback with longer validity preserved for future use

6.3 Planning Your Redemptions

💡 Smart Redemption Tips:

Check your wallet history to see expiry dates and plan your purchases to use cashback before it expires. Consider making purchases when you have older cashback nearing the 90-day limit.

7. Special Redemption Scenarios

7.1 Gift Orders and Different Addresses

Using cashback for gift orders:

Same Process: Cashback redemption works same for gift orders
Account Linked: Cashback deducted from your account regardless of delivery address
Single Address: Each order can only have one delivery address
Review Requirement: You still need to post review to earn new cashback

7.2 Bulk Orders and Business Purchases

Cashback for bulk orders:

Website Orders: All orders placed through website qualify
Same Rules: 75% maximum usage limit applies to bulk orders
Review Based: Must post reviews to earn cashback on bulk orders
Business Accounts: Same redemption process for business customers

7.3 Multiple Simultaneous Orders

⚠️ Concurrent Order Processing:

When placing multiple orders simultaneously, ensure your total cashback usage across all orders doesn’t exceed your available balance. The system processes orders in sequence and may reject later orders if balance is insufficient.

8. Redemption Restrictions and Limitations

8.1 What Cashback Cannot Be Used For

Cashback cannot pay for:

Shipping Charges: Delivery fees must be paid with real money
Additional Taxes: Any additional taxes or fees not included in product price
Processing Fees: Payment gateway or processing charges
COD Charges: Cash on delivery service charges if any
Return Shipping: Costs for returning products

8.2 Platform and Usage Restrictions

Where cashback can be used:

Website Only: Only on thestylinn.com official website
Mobile App: Through official TheStylinn mobile application
Product Purchase: Only for jewelry product costs
Account Specific: Only the account holder can use their cashback

8.3 Technical Limitations

⚠️ System Enforced Limits:

The checkout system automatically enforces all redemption rules. You cannot override the 75% limit, ₹999 minimum, or attempt to use expired cashback. These limitations are built into the platform for system integrity.

9. Order Modifications and Cancellations

9.1 Order Cancellation Impact

1

Before Dispatch Cancellation

Used cashback gets credited back to wallet immediately

2

After Dispatch Cancellation

Treated as return – cashback restored after item return processed

3

Failed Delivery (RTO)

Used cashback credited back after Return to Origin completion

4

Expiry Preservation

Returned cashback retains original expiry date

9.2 Return and Refund Impact

Cashback Restoration:

When orders are returned and refunds are approved, the cashback used for that order gets credited back to your wallet. However, the returned cashback maintains its original 90-day expiry date from when it was first earned.

9.3 Address Change Requests

Address changes after order placement:

Before Dispatch: Address can be changed, cashback usage unaffected
After Dispatch: No address changes possible
Delivery Failure: May result in RTO and cashback restoration
Additional Charges: Address change charges cannot be paid with cashback

10. Frequently Asked Questions

10.1 Redemption Process Questions

Q: Can I use 100% cashback for my order?

No, maximum 75% of order value can be paid using cashback

Q: What if I want to save my cashback for later?

You can choose to use less than the maximum 75% or skip using cashback entirely

Q: Can I use cashback for orders below ₹999?

No, wallet option is disabled for orders below ₹999

10.2 Balance and Expiry Questions

Q: Which cashback gets used first when I have multiple amounts?

Oldest cashback is used first (FIFO) to prevent expiry loss

Q: What happens to used cashback if I return the order?

Used cashback gets credited back to wallet with original expiry date

Q: Can I use cashback for shipping charges?

No, cashback can only be used for product costs, not shipping or additional fees

10.3 Technical Questions

Q: Can I place multiple orders with cashback simultaneously?

Yes, but ensure total cashback usage doesn’t exceed available balance

Q: How do I check my cashback balance and expiry dates?

In your account dashboard under “Wallet” and “Wallet History” sections

Q: What if checkout shows less cashback than I expect?

Check for expired amounts or if some balance is already used in pending orders

11. Best Practices for Cashback Redemption

11.1 Maximizing Your Benefits

💡 Smart Redemption Strategies:

Plan Purchases: Time your orders to use cashback before expiry
Order Timing: Check expiry dates and prioritize older cashback
Order Size: Combine smaller purchases to meet ₹999 minimum
Review Quickly: Post reviews promptly to earn new cashback faster
Monitor Balance: Regular check wallet for upcoming expiries

11.2 Common Mistakes to Avoid

⚠️ Avoid These Redemption Mistakes:

Ignoring Expiry: Not tracking 90-day expiry dates
Small Orders: Placing orders below ₹999 and losing cashback opportunity
Hoarding Balance: Saving too much cashback and letting it expire
Return Abuse: Using cashback knowing you’ll return items
Multiple Accounts: Trying to transfer or share cashback between accounts

11.3 Optimal Usage Patterns

Recommended Usage Pattern:

Use the maximum 75% cashback on each eligible order to maximize your savings, while the 25% real payment ensures you continue earning new cashback. This creates a sustainable cycle of earning and redeeming rewards.

12. Policy Terms and Conditions

12.1 Redemption Eligibility

General eligibility requirements:

Account Standing: Account must be in good standing with no violations
Cashback Source: Only earned cashback from reviews can be redeemed
Expiry Compliance: Cashback must be within 90-day validity period
Order Requirements: Order must meet minimum value and platform requirements
System Availability: Redemption subject to system availability

12.2 Policy Modifications

⚠️ Right to Modify:

TheStylinn reserves the right to modify this redemption policy at any time. Changes will be communicated through email and website notifications. Continued use of cashback redemption services constitutes acceptance of updated terms.

12.3 Dispute Resolution

For redemption-related disputes:

Contact Support: Email support@thestylinn.com with redemption inquiry
Provide Information: Include order details, cashback amounts, and specific issues
Investigation Timeline: 24-48 hours for redemption issue resolution
System Records: All redemption transactions logged for verification

12.4 Service Limitations

System Limitations:

Cashback redemption is subject to system availability and technical limitations. During maintenance or technical issues, redemption may be temporarily unavailable. Alternative payment methods will remain accessible during such periods.

Redemption That Goes Beyond Precious

Our cashback redemption system is designed to give you maximum savings while keeping you engaged in our reward cycle. Use your earned cashback strategically to get the best value from your jewelry purchases while continuing to earn new rewards.

Because smart redemption is “Beyond Precious” – it maximizes your savings and rewards.

View Cashback Policy Wallet Terms

₹999 minimum order • 75% max usage • FIFO expiry management • Real money earning cycle