Shipping & Delivery Policy
Fast, Reliable Delivery Across India
Last Updated: August 01, 2025 | Effective Date: August 01, 2025
1. Shipping Overview
🚚 Pan-India Delivery Available
We deliver beautiful jewelry across India through our trusted network of logistics partners. Your precious orders are handled with care from our warehouse to your doorstep.
Quality delivery, everywhere in India!
Delivery Coverage: We currently serve customers across India. If your pin code is not serviceable by our courier partners, we will notify you via email and provide a full refund for your order.
🎉 Free Shipping Available!
Enjoy FREE SHIPPING on all orders above ₹2,500
Shop more, save more on delivery!
2. Delivery Timeline
Order Confirmation
Within 48 Hours
Your order is confirmed and verified by our team within 48 hours of placement.
Order Processing
Next 48 Hours
Quality inspection, careful packaging, and preparation for shipment.
Shipping Duration
7-10 Days
Transit time depends on your location and selected courier partner.
Total Timeline
11-14 Days
Complete delivery timeline from order placement to your doorstep.
Delivery Timeline Note:
Delivery timelines may vary based on your location, product availability, and courier partner capacity. We strive to deliver within the estimated timeframe but cannot guarantee exact delivery dates due to factors beyond our control.
3. Shipping Partners
We work with multiple trusted logistics partners to ensure reliable delivery across India:
BlueDart
Express delivery services for quick shipments
Shree Maruti
Reliable delivery network across India
Shiprocket
Multi-carrier platform for optimized routing
India Post
Extensive reach including remote locations
DTDC
Professional courier services nationwide
Ekart
Comprehensive logistics solutions
3.1 Partner Selection
Dynamic Partner Selection: We select the most suitable logistics partner based on availability, your delivery location, and current service efficiency. The selected partner will be mentioned in your order tracking reference.
Partner Changes:
Logistics partners may change from time to time based on business requirements and service quality. Any changes will be communicated through your order tracking information.
4. Shipping Costs
| Order Value | Shipping Charges | COD Additional Charges | Processing |
|---|---|---|---|
| Below ₹2,500 | As calculated at checkout | 10% advance payment required | Automatic calculation |
| ₹2,500 and Above | FREE SHIPPING | 10% advance payment required | Automatic calculation |
4.1 Shipping Cost Calculation
How shipping costs are determined:
- Automatic Calculation: Shipping charges auto-populate on the payment page after you enter your delivery address
- Factors Considered: Weight, dimensions, delivery location, and selected courier partner
- Real-Time Rates: Charges are calculated based on current partner rates
- Transparent Pricing: No hidden charges – all costs displayed before payment
4.2 Multiple Items Shipping
Combined Shipping:
Multiple items in a single order are shipped together with one shipping charge per order. We optimize packaging to reduce shipping costs while ensuring product safety.
4.3 Cash on Delivery (COD)
⚠️ COD Advance Payment:
For Cash on Delivery orders, customers must pay 10% of the order value as advance payment. No additional COD charges apply beyond this advance payment requirement.
5. Order Processing and Dispatch
5.1 Order Processing Steps
Customer places order and makes payment through website
Our team manually verifies order details, payment, and product availability
Each item undergoes thorough quality check and inspection
Jewelry packed in protective boxes and pouches for safe transit
Package handed over to selected logistics partner with tracking number
Customer receives email notification with tracking information
5.2 Packaging Standards
Safe packaging process:
- Primary Protection: Individual jewelry pieces wrapped in soft pouches
- Secondary Protection: Placed in sturdy jewelry boxes
- Shipping Protection: Boxes packed in courier-safe packaging
- Labeling: Clear addressing and handling instructions
- Documentation: Invoice and care instructions included
6. Delivery Process
6.1 Delivery Attempts
Delivery attempt policy:
- Number of Attempts: Depends on the individual courier partner’s policy
- Delivery Timing: Usually attempted during business hours
- Contact Information: Courier partner may call the provided phone number
- Delivery Instructions: Special instructions can be provided during order placement
6.2 Failed Delivery and RTO
⚠️ Return to Origin (RTO) Charges:
If delivery fails due to customer unavailability, incorrect address, or refusal to accept, the package returns to origin. A 10% charge of order value will be deducted from refunds, or for COD orders, the 10% advance payment will be forfeited.
Common RTO scenarios:
No one available to receive the package during delivery attempts
Address provided is incomplete, incorrect, or not traceable
Customer refuses to accept the delivery
Customer unable to pay COD amount during delivery
6.3 Address Changes
Delivery address can only be changed before the order is shipped. Once the package is dispatched, address changes are not possible. Please ensure your delivery address is correct during order placement.
6.4 Delivery Confirmation
How delivery is confirmed:
- Email Notification: Automatic delivery confirmation sent to registered email
- Delivery Receipt: Customer or authorized person signs delivery receipt
- Tracking Update: Delivery status updated in order tracking system
- SMS Alert: Some courier partners may send SMS notifications
7. Tracking and Communication
7.1 Order Tracking
Email Updates
Automatic Notifications
Receive tracking information and status updates via email at each stage.
Order History
Account Dashboard
Track all orders through your account’s order history section.
7.2 Tracking Information Provided
What you’ll receive for tracking:
- Courier Partner Name: Which logistics company is handling your delivery
- Tracking Number: Unique identifier to track your package
- Estimated Delivery: Expected delivery date and time window
- Package Status: Real-time updates on package location and status
- Delivery Contact: Contact information for delivery-related queries
7.3 Delivery Delays and Communication
Delay Management:
Shipping delays beyond our control (weather, transportation issues, courier partner capacity) are not our responsibility. Customers can track their orders for real-time updates and contact our support team for assistance.
⚠️ Festival and Peak Season Delays:
During festival seasons and peak periods, delivery timelines may be extended. Any expected delays will be displayed on our website homepage to keep customers informed.
8. Special Shipping Conditions
8.1 Bulk and Wholesale Orders
Wholesale Shipping Terms: Bulk and wholesale orders have different shipping terms and conditions. Please refer to our wholesale inquiry process or contact our business team for specific shipping arrangements for large orders.
8.2 High-Value Orders
Orders above ₹10,000:
- Same Shipping Process: No special handling charges for high-value orders
- Standard Packaging: Same secure packaging standards apply
- Regular Tracking: Standard tracking and delivery process
- Insurance: Standard courier partner insurance coverage applies
8.3 Remote Area Delivery
Remote location considerations:
- Pin Code Verification: Serviceability checked during order placement
- Extended Timeline: May require additional 2-3 days for remote areas
- Partner Limitations: Some courier partners may not service very remote locations
- Alternative Arrangements: We’ll contact you for alternative solutions if needed
8.4 Unserviceable Pin Codes
⚠️ Non-Serviceable Areas:
If your pin code is not serviceable by any of our courier partners, we will immediately notify you via email and process a full refund of your order amount. No shipping charges will be deducted in such cases.
9. Customer Responsibilities
9.1 Accurate Information
Customer must provide:
- Complete Address: Full address with pin code, landmark, and contact details
- Correct Phone Number: Active mobile number for delivery coordination
- Accurate Email: Valid email address for tracking and notifications
- Recipient Details: Name of person who will receive the package
9.2 Availability for Delivery
Delivery Availability:
Customers should ensure someone is available to receive the package during delivery attempts. Repeated failed delivery attempts may result in RTO charges and package return.
9.3 Package Inspection
Upon delivery, customers should:
- Verify Package: Check sender details and package condition
- Inspect Contents: Open and inspect items immediately after delivery
- Report Issues: Contact support immediately for any damage or discrepancies
- Keep Packaging: Retain original packaging for potential returns
10. Support and Contact Information
10.1 Shipping Support Channels
Email Support
support@thestylinn.com
Response within 4-6 hours
WhatsApp Support
011-40105812
Quick response during business hours
Business Hours
Mon-Fri: 10AM-5PM
IST timing for phone support
Order Tracking
24/7 Available
Track orders anytime online
10.2 Common Shipping Inquiries
Contact us for:
- Delivery Status: Updates on order processing and shipping status
- Address Changes: Modifications before dispatch (if possible)
- Delivery Issues: Failed delivery attempts or missing packages
- Tracking Help: Assistance with tracking information or courier contact
- Shipping Costs: Questions about shipping charges or free shipping eligibility
- Damage Reports: Issues with package condition upon delivery
10.3 Response Timeline
| Contact Method | Response Time | Availability | Best For |
|---|---|---|---|
| 4-6 Hours | 24/7 | Detailed inquiries, documentation | |
| 30 Minutes | Business Hours | Quick questions, urgent issues | |
| Order Tracking | Real-time | 24/7 | Status updates, tracking info |
Delivery That Goes Beyond Precious
At TheStylinn, we understand that receiving your jewelry should be as special as the moment you ordered it. Our comprehensive shipping and delivery network ensures your precious pieces reach you safely, on time, and in perfect condition across India.
Because reliable delivery is “Beyond Precious” – it’s our promise to you.
Free shipping above ₹2,500 • Pan-India delivery • Secure packaging • Real-time tracking
