Return/Refund Policy
Hassle-Free Returns and Refunds
Last Updated: August 01, 2025 | Effective Date: August 01, 2025
1. Return Policy Overview
📋 Customer Satisfaction Guaranteed
At TheStylinn, we want you to be completely satisfied with your jewelry purchase. Our return and refund policy is designed to be fair, transparent, and customer-friendly while maintaining product quality standards.
Your satisfaction is our priority!
Policy Application: This return and refund policy applies to all jewelry purchases made through thestylinn.com and covers the terms, conditions, and procedures for returns, exchanges, and refunds.
Important Note:
Please read this policy carefully before making your purchase. By placing an order with TheStylinn, you agree to the terms and conditions outlined in this return and refund policy.
2. Return Timeline and Eligibility
Orders Under ₹10,000
Return Window: 15 Days
From the date of delivery, you have 15 days to initiate a return request for orders valued under ₹10,000.
Orders Above ₹10,000
Return Window: 30 Days
Special allowance of 30 days for higher value orders above ₹10,000, giving you more time to decide.
2.1 Return Eligibility Conditions
Product Condition
- Items must be in brand new condition
- Completely unworn and unused
- No signs of wear, damage, or alteration
- Must pass our quality inspection
Packaging Requirements
- Original packaging must be intact
- All tags and labels attached
- Original box and protective materials
- Any certificates or documentation included
⚠️ Non-Returnable Items:
All jewelry items are eligible for return provided they meet the condition requirements above. However, customized or personalized items may have different return conditions – please check with our support team.
3. Refund Process and Timeline
3.1 Refund Processing
1
Return Request Approval
Once your return request is approved and we receive the item
2
Quality Inspection
Our team conducts thorough quality and condition verification
3
Refund Processing
Refund processed within 7 working days after approval
4
Payment Gateway Timeline
Additional Razorpay processing time (typically 2-3 business days)
3.2 Refund Methods
Refund processing:
- Primary Method: Refund to the same payment method used for purchase
- Alternative Methods: We will notify you via email if alternative arrangements are needed
- Timeline: 7 working days + Razorpay gateway processing time
- Confirmation: Email notification sent once refund is processed
Refund Amount Calculation:
The refund amount will be the total order value minus applicable charges (10% restocking fee, return shipping costs, etc.). Original shipping charges are not refundable.
4. Charges and Deductions
Restocking Fee
10% of order value
Deducted from bank account refunds to cover processing and quality inspection costs.
Return Shipping
Customer Responsibility
Customer pays return shipping charges directly to the logistics partner.
Original Shipping
Non-Refundable
Original delivery charges are not included in the refund amount.
RTO Charges
10% of order value
Deducted for failed delivery attempts or return-to-origin scenarios.
4.1 Charge Examples
| Order Value | Restocking Fee (10%) | Refund Amount | Customer Pays Shipping |
|---|---|---|---|
| ₹2,000 | ₹200 | ₹1,800 | Return shipping cost |
| ₹5,000 | ₹500 | ₹4,500 | Return shipping cost |
| ₹15,000 | ₹1,500 | ₹13,500 | Return shipping cost |
5. Exchange Policy
5.1 Exchange Eligibility
Exchange options available for:
- Size exchanges: Available for rings, bracelets, and adjustable jewelry
- Product exchanges: Different design, color, or style within same price range
- Condition requirement: Items must be brand new and meet all return conditions
- Timeline: Same timeline as returns (15 days for orders under ₹10k, 30 days for above ₹10k)
5.2 Exchange Process
1
Exchange Request
Contact support@thestylinn.com with exchange requirements
2
Availability Check
We verify availability of requested size/product
3
Return Shipping
Customer pays shipping charges for returning original item
4
Forward Shipping
Customer pays shipping charges for receiving exchanged item
⚠️ Exchange Shipping Costs:
Customer is responsible for all shipping charges in exchange scenarios – both return shipping and forward shipping for the new item. Exchange is subject to product availability.
6. Special Conditions
6.1 Damaged or Defective Items
Video Evidence Mandatory:
For damaged or defective item claims, you must provide a complete video recording from the very beginning of the package opening process. The video must be clear and show the package in its original sealed condition before opening.
Damaged/Defective item process:
- Contact support@thestylinn.com immediately upon delivery
- Provide complete unboxing video from package receipt
- Video must be clear and unedited
- Show package condition, opening process, and item condition
- Our team will review and provide resolution
6.2 COD Orders
COD Special Terms: For Cash on Delivery orders, customers must pay 10% of the order value as advance payment. This advance amount is subject to the same refund policy terms and conditions.
6.3 Bulk and Wholesale Orders
⚠️ No Returns on Bulk Orders:
Bulk and wholesale orders are not eligible for returns or refunds. Please ensure you review all product details carefully before placing bulk orders. Contact our wholesale team for any pre-purchase questions.
6.4 Cashback and Wallet Orders
Separate Cashback Policy:
Orders placed using cashback or wallet balance have specific return and refund terms. Please refer to our dedicated Cashback Policy page for detailed information on how returns are handled for wallet transactions.
7. Return Process Steps
7.1 How to Initiate a Return
1
Contact Customer Support
Email support@thestylinn.com or use the return option in your orders page
2
Provide Complete Details
Include order number, detailed reason for return, and any supporting photos
3
Return Approval
Our team will review your request and provide return instructions
4
Package and Ship
Pack items in original packaging and ship using provided instructions
5
Quality Inspection
Items undergo thorough inspection upon receipt
6
Refund Processing
Approved refunds processed within 7 working days
7.2 Required Information for Return Request
Please provide the following when requesting a return:
- Order Number: Your unique order identification number
- Product Details: Specific items you wish to return
- Detailed Reason: Complete explanation for the return request
- Photos (if applicable): Clear images showing any issues or concerns
- Purchase Date: Date of order placement and delivery
- Contact Information: Phone number and email for communication
8. Quality Inspection and Verification
8.1 Our Inspection Process
When we receive your returned item, our team will check:
- Product Condition: Verify item is unworn and in original condition
- Packaging Integrity: Ensure all original packaging and tags are present
- Damage Assessment: Check for any wear, damage, or alterations
- Authenticity Verification: Confirm the returned item matches our records
- Policy Compliance: Ensure return meets all policy requirements
8.2 Return Rejection and Item Recovery
⚠️ Rejected Returns:
If your return request is rejected after inspection, you have 90 days to collect the item by paying return shipping charges. After 90 days, items may be disposed of according to our policy.
Return rejection scenarios:
1
Item Shows Wear
Product has been worn or shows signs of use
2
Missing Components
Original packaging, tags, or certificates are missing
3
Damage or Alteration
Item has been damaged, modified, or altered after delivery
4
Policy Violation
Return doesn’t meet timeline or condition requirements
9. Customer Support and Contact
9.1 Return Support Channels
Email Support
support@thestylinn.com
Primary channel for return requests and detailed inquiries
WhatsApp Support
011-40105812
Quick assistance and status updates
Orders Page
Return Option Available
Direct return initiation from your account
Response Time
4-6 Hours (Email)
30 minutes (WhatsApp during business hours)
9.2 Business Hours
Customer Support Hours:
Monday to Friday: 10:00 AM – 5:00 PM (IST). Email support is available 24/7 with responses within 4-6 hours. WhatsApp support is available during business hours with faster response times.
10. Frequently Asked Questions
10.1 General Return Questions
Q: Can I return jewelry if I simply don’t like it?
- Yes, you can return jewelry within the specified timeline
- Item must be unworn and in original condition
- 10% restocking fee and return shipping charges apply
Q: What if my jewelry arrives damaged?
- Contact us immediately with unboxing video evidence
- Video must show package opening from the beginning
- We’ll provide resolution based on video assessment
Q: How long does the refund process take?
- 7 working days after item inspection approval
- Additional 2-3 days for payment gateway processing
- Total timeline: 9-10 business days typically
10.2 Process Questions
Q: Do I need to keep the original packaging?
- Yes, original packaging is mandatory for returns
- Include all tags, certificates, and protective materials
- Returns may be rejected without original packaging
Q: Can I get a full refund?
- Refund amount = Order value – 10% restocking fee
- Customer pays return shipping charges separately
- Original delivery charges are not refunded
Q: What happens if my return is rejected?
- You’ll be notified via email with rejection reasons
- You have 90 days to collect the item
- Collection requires payment of return shipping charges
- Items not collected within 90 days may be disposed of
Returns Made Simple
At TheStylinn, we believe in making returns as straightforward as possible while maintaining fair policies for all customers. Our transparent return and refund process ensures you can shop with confidence, knowing that we stand behind our products and your satisfaction.
Because customer satisfaction goes “Beyond Precious” – it’s our commitment to you.
15-30 day returns • Quality guarantee • Transparent process • Customer-first approach
