Consumer Rights – TheStylinn | Beyond Precious

Consumer Rights

Know Your Rights as Our Valued Customer

Last Updated: August 01, 2025 | Effective Date: August 01, 2025

1. Your Consumer Rights

As a customer of TheStylinn, you are entitled to various consumer rights under Indian law, including the Consumer Protection Act, 2019. We are committed to upholding these rights and ensuring you have a fair, transparent, and satisfactory shopping experience.

Our Commitment: TheStylinn respects and protects your consumer rights. We believe in ethical business practices, transparency, and customer satisfaction. This page outlines your rights and our commitments to ensure a positive shopping experience.

Legal Framework:

Your consumer rights are protected under the Consumer Protection Act, 2019, and other applicable Indian laws. These rights are fundamental and cannot be waived by any terms or conditions.

2. Fundamental Consumer Rights

Under Indian consumer protection laws, you have the following fundamental rights when shopping with us:

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Right to Safety

Protection against products that are hazardous to life and property. All our jewelry meets safety standards.

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Right to Information

Complete and accurate information about products, prices, quality, and terms of purchase.

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Right to Choose

Freedom to choose from a variety of products at competitive prices without pressure or coercion.

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Right to be Heard

Right to voice complaints and have them addressed through our grievance redressal mechanism.

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Right to Redressal

Right to fair settlement of genuine grievances including compensation for losses or damages.

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Right to Education

Right to acquire knowledge and skills to be an informed consumer and make better choices.

3. E-commerce Specific Rights

3.1 Online Shopping Protection

Your digital shopping rights include:

  • Clear Product Information: Detailed descriptions, images, and specifications before purchase
  • Secure Payment Processing: Protection through encrypted payment gateways
  • Order Confirmation: Written confirmation of your order with all details
  • Delivery Timeline: Clear information about expected delivery dates
  • Return Policy: Clear terms for returns, exchanges, and refunds
  • Customer Support: Accessible customer service for assistance and complaints

3.2 Digital Privacy Rights

Data Protection: You have the right to know how your personal information is collected, used, and protected. Our Privacy Policy details these practices and your rights regarding your personal data.

3.3 Payment Protection

Payment security includes:

  • Secure payment gateway processing through Razorpay
  • Protection against unauthorized charges
  • Clear refund policies and timelines
  • Transparent pricing with no hidden charges

4. Product Quality and Safety Rights

4.1 Quality Assurance

We ensure product quality through:

  • Manual inspection of all products before shipping
  • Sourcing from verified and trusted suppliers
  • Quality control checks at multiple stages
  • Clear material descriptions and care instructions
  • Honest representation of products in images and descriptions

4.2 Safety Standards

Product Safety:

Skin-Safe Materials: We prioritize skin-friendly materials and work with suppliers who follow safety protocols. However, individual skin sensitivity may vary, and we recommend consulting healthcare professionals for specific concerns.

4.3 Defective Product Rights

Manufacturing Defects: If you receive a defective product, you have the right to a free replacement, repair, or refund as per our return policy. Manufacturing defects are assessed by our quality team.

5. Pricing and Transaction Rights

5.1 Fair Pricing

Transparent pricing includes:

  • All prices displayed include applicable GST and taxes
  • No hidden charges or surprise fees
  • Wide range of prices to suit different budgets
  • Competitive and fair pricing policies

5.2 Transaction Protection

Secure Transactions: All payments are processed through secure, encrypted channels. You have the right to receive confirmation of payment and order details immediately after purchase.

5.3 Refund Rights

Refund processing:

  • Refunds processed within 7 working days plus bank processing time
  • Refunds made to original payment method
  • Clear communication about refund status and timeline
  • Right to track refund processing status

6. Return and Exchange Rights

6.1 Return Policy Rights

Your return rights include:

  • Return window of 15-30 days from delivery date
  • Right to return products that don’t meet expectations
  • Clear return procedure and requirements
  • Right to choose between refund, exchange, or store credit
  • Protection against unreasonable return restrictions

6.2 Exchange Options

Flexible Exchanges: You have the right to exchange products for different sizes, colors, or styles subject to availability and our exchange policy terms.

Return Conditions:

While you have the right to return products, items must be in original, unused condition with all tags and packaging intact. A restocking fee may apply as outlined in our Terms of Sale.

7. Grievance Redressal Process

Internal Grievance Resolution

We are committed to resolving your concerns quickly and fairly. Follow these steps for grievance redressal:

1
Contact Us

Reach out via email, phone, or contact form with your concern

2
Acknowledgment

We acknowledge your complaint within 24-48 hours

3
Investigation

Our team investigates and assesses your concern thoroughly

4
Resolution

We provide a fair resolution within 7-15 business days

7.1 Documentation Required

For effective grievance handling, please provide:

  • Order number and purchase details
  • Clear description of the issue or concern
  • Supporting documentation (photos, videos, receipts)
  • Your contact information and preferred resolution

7.2 Resolution Timeline

Response Commitment:

Initial Response: 24-48 hours for acknowledgment
Investigation: 3-7 business days for assessment
Resolution: 7-15 business days for final resolution
Complex Cases: May require additional time with regular updates

8. External Consumer Protection

Consumer Protection Forums

If you are not satisfied with our internal grievance resolution, you have the right to approach consumer protection forums:

District Consumer Forum
For claims up to ₹1 crore
State Consumer Commission
For claims between ₹1 crore to ₹10 crore
National Consumer Commission
For claims above ₹10 crore

8.1 Alternative Dispute Resolution

Mediation Option: Before approaching consumer forums, we encourage mediation through local consumer organizations or legal aid services for amicable resolution of disputes.

8.2 Legal Support

Consumer legal aid options:

  • District Legal Services Authority for free legal aid
  • Consumer protection organizations and NGOs
  • State consumer helplines and guidance centers
  • Online consumer complaint portals

9. Contact Information for Grievances

For any consumer rights related concerns, complaints, or grievances, please contact us using the appropriate channel:

General Complaints support@thestylinn.com
For order issues, product concerns, and general complaints
Consumer Rights hello@thestylinn.com
For consumer rights and legal concerns
Quality Issues support@thestylinn.com
For product quality and safety concerns
Phone Support 011-40105812
Mon-Fri: 10AM-5PM (IST)
Registered Address The MaaVita Venture
Near Laxmi Mandir, Barihat Road
Purnea, Bihar 854301, India
Business Details GSTIN: 10DWLPB9788Q2ZN
PAN: DWLPB9788Q
Website: thestylinn.com

10. Commitment to Consumer Welfare

Our Promise: TheStylinn is committed to ethical business practices, fair treatment of customers, and continuous improvement of our services. We believe that informed and protected consumers are the foundation of a successful business.

We continuously work to:

  • Maintain high standards of product quality and customer service
  • Provide transparent and accurate information about our products
  • Respond promptly and fairly to customer concerns
  • Uphold consumer rights and protection laws
  • Educate customers about their rights and our policies
  • Improve our processes based on customer feedback
  • Ensure fair pricing and honest business practices
Continuous Improvement:

We regularly review and update our policies and practices to better serve our customers and ensure compliance with evolving consumer protection laws. Your feedback helps us improve our services.

Your Rights, Our Responsibility

At TheStylinn, we believe that knowing your consumer rights empowers you to make informed decisions and helps us serve you better. We are committed to protecting your rights and providing you with a shopping experience that goes “Beyond Precious.”

If you have any questions about your consumer rights or need assistance with any concerns, please don’t hesitate to contact us.