Accessibility Statement – TheStylinn | Beyond Precious

Accessibility Statement

Our Commitment to Inclusive Design

Last Updated: August 01, 2025 | Effective Date: August 01, 2025

1. Our Accessibility Commitment

TheStylinn is committed to ensuring that our website and services are accessible to all users, including people with disabilities. We believe that everyone should have equal access to our jewelry collections and shopping experience, regardless of their abilities or the technologies they use.

Our Mission: We strive to provide an inclusive online shopping experience that allows all customers to browse, purchase, and enjoy our jewelry products with ease and independence. While we are continuously working to improve our accessibility, we acknowledge that this is an ongoing process.

Accessibility Standards:

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognized guidelines for web accessibility. We are committed to progressively enhancing our website’s accessibility features.

2. Current Accessibility Features

We have implemented several accessibility features on our website and continue to evaluate and improve our digital accessibility:

✅

Image Alt Text

All product images and important graphics include descriptive alternative text for screen readers.

Available
📱

Mobile Accessibility

Our website and mobile app are designed to be accessible across different devices and screen sizes.

Available
📞

Alternative Support

Phone and email support available for customers who need assistance with our website or services.

Available
🔧

Screen Reader Optimization

We are working to improve compatibility with screen readers and assistive technologies.

Under Review
⌨️

Keyboard Navigation

We are evaluating and improving navigation options for users who rely on keyboard input.

Under Review
🎨

Color Contrast

We are reviewing our color schemes to ensure adequate contrast for users with visual impairments.

Under Review

3. Accessibility Standards and Guidelines

3.1 WCAG 2.1 Compliance

We are working towards WCAG 2.1 Level AA compliance, which includes:

  • Perceivable: Information and UI components must be presentable in ways users can perceive
  • Operable: Interface components and navigation must be operable by all users
  • Understandable: Information and operation of UI must be understandable
  • Robust: Content must be robust enough for interpretation by assistive technologies

3.2 Technical Accessibility

Current Assessment: We are in the process of conducting a comprehensive accessibility audit of our website to identify areas for improvement and ensure compliance with accessibility standards.

3.3 Assistive Technology Support

We aim to support common assistive technologies including:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Voice recognition software
  • Keyboard navigation tools
  • Magnification software
  • Alternative input devices

4. Known Limitations and Ongoing Improvements

4.1 Current Limitations

Areas Under Development:

We acknowledge that some aspects of our website may not yet meet all accessibility standards. We are actively working to identify and address these limitations through ongoing evaluation and improvement efforts.

Areas we are currently evaluating and improving:

  • Screen reader compatibility and optimization
  • Keyboard navigation functionality
  • Color contrast ratios across all page elements
  • Text sizing and readability options
  • Form accessibility and error handling
  • Focus indicators and visual cues

4.2 Third-Party Content

External Services: Some features on our website use third-party services (payment gateways, analytics, social media plugins) that may have their own accessibility considerations. We are working with our service providers to ensure these integrations meet accessibility standards.

4.3 Alternative Access Methods

While we improve our digital accessibility, we offer alternative ways to access our services:

  • Phone Support: Call 011-40105812 (Mon-Fri: 10AM-5PM) for assistance with browsing, ordering, or account management
  • Email Support: Contact support@thestylinn.com for detailed product information or ordering assistance
  • Personal Assistance: Our customer service team can help complete purchases or provide product details over the phone

5. Feedback and Support

We Value Your Accessibility Feedback

Your input helps us improve our website’s accessibility. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Support Email support@thestylinn.com
For accessibility concerns, barriers, or improvement suggestions
Phone Support 011-40105812
Mon-Fri: 10AM-5PM (IST)
For immediate accessibility assistance
General Contact hello@thestylinn.com
For general accessibility inquiries and information

5.1 Reporting Accessibility Issues

When reporting accessibility issues, please include:

  • Description of the accessibility barrier you encountered
  • The page or section where the issue occurred
  • Your device type and assistive technology (if applicable)
  • Your preferred method for receiving a response
  • Any suggested improvements or solutions

5.2 Response Timeline

Our Commitment:

Response Time: We will acknowledge accessibility feedback within 48 hours
Investigation: We will investigate reported issues within 5-7 business days
Updates: We will provide regular updates on the status of accessibility improvements

6. Ongoing Accessibility Improvements

Our Accessibility Roadmap

We are committed to continuously improving the accessibility of our website and services. Our ongoing efforts include:

Regular Audits
Conducting accessibility assessments and testing with assistive technologies
Staff Training
Educating our team about accessibility best practices and inclusive design
User Testing
Involving users with disabilities in testing and feedback processes
Technology Updates
Implementing new technologies and features that enhance accessibility

6.1 Future Enhancements

Planned accessibility improvements include:

  • Enhanced screen reader compatibility and navigation
  • Improved keyboard navigation and focus management
  • Better color contrast and visual design adjustments
  • Text sizing and font readability options
  • Enhanced form accessibility and error messaging
  • More comprehensive alternative text for complex images

6.2 Continuous Learning

Commitment to Growth: We recognize that accessibility is an ongoing journey, not a destination. We are committed to learning from accessibility experts, user feedback, and evolving best practices to create an increasingly inclusive experience for all our customers.

7. Legal and Compliance Information

7.1 Accessibility Standards

We strive to comply with:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • Indian accessibility guidelines and standards
  • International accessibility best practices
  • Relevant disability rights legislation

7.2 Rights and Accommodations

Equal Access:

We believe that all customers have the right to access our products and services. If you need reasonable accommodations to access our website or complete a purchase, please contact us at support@thestylinn.com or 011-40105812.

7.3 Third-Party Accessibility

External Links and Services: Our website may contain links to third-party websites or services. We cannot control the accessibility of external sites, but we encourage our partners and service providers to maintain accessible platforms.

8. Alternative Shopping Options

8.1 Phone Shopping Assistance

Complete phone shopping support includes:

  • Product browsing and detailed descriptions over the phone
  • Assistance with product selection and recommendations
  • Order placement and payment processing support
  • Account management and order tracking assistance
  • Return and exchange support

8.2 Email Support Services

Comprehensive Email Assistance: Our customer service team can provide detailed product information, pricing, availability, and ordering assistance via email. We can also help with account questions, order status, and returns through email communication.

8.3 Personalized Shopping Experience

We offer personalized assistance for:

  • Custom product recommendations based on preferences
  • Detailed product descriptions and specifications
  • Size and fit guidance for jewelry items
  • Special occasion jewelry selection
  • Care and maintenance instructions

Accessibility for All

At TheStylinn, we believe that beautiful jewelry should be accessible to everyone. We are committed to breaking down digital barriers and creating an inclusive shopping experience that goes “Beyond Precious” for all our customers.

Your feedback and patience help us build a more accessible future. Together, we can create an inclusive digital space where everyone can discover and enjoy our jewelry collections.